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INTRODUCTION
By accessing and using this website, you agree to comply with our Terms and Conditions. We reserve the right to update or modify these terms at any time without prior notice. Any changes become effective immediately upon publication on the website. We encourage you to review these terms regularly, as your continued use of the site constitutes your acceptance of any updates.
Use of our website
By using our website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. We grant you a limited, non-transferable, and revocable license to browse and purchase personalized products for personal use only. Any commercial use, resale, or unauthorized use of our website or its content is strictly prohibited without our prior written consent. All product images, descriptions, and customization previews are provided for informational purposes and may vary slightly from the final handcrafted product due to the personalized nature of our items. Customer reviews, comments, and opinions shared on the website represent the views of the respective individuals and do not necessarily reflect the opinions of our store. Any violation of these Terms and Conditions may result in the suspension or termination of your access to our website without prior notice.
To access certain features of our website, including order tracking, wishlists, or personalized services, you may be required to create an “Account”. By registering, you agree to provide accurate, complete, and up-to-date information and to keep your account details current. You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. If you suspect any unauthorized access or misuse of your account, you must notify us immediately.
Aimraz Customize Store will not be held responsible for any loss or damage resulting from your failure to protect your account information. By creating an account, you may also receive updates, promotional offers, and product announcements via email. You may unsubscribe from these communications at any time by using the unsubscribe link provided in our emails.
At Aimraz Customize Store, we are dedicated to providing a safe, reliable, and respectful shopping experience for our customers. We encourage users to report any inappropriate content, misuse, or violations of our policies so that we can maintain the integrity of our platform. We respect the intellectual property rights of individuals and businesses and make every effort to ensure that the designs, images, and products displayed on our website do not infringe upon any copyright, trademark, or other proprietary rights. Customers are responsible for ensuring that any logos, images, text, or artwork they submit for customization are legally owned or authorized for use. If you believe that any content on our website violates your intellectual property rights, please contact our support team with the necessary details. We will promptly investigate the matter and take appropriate action where required.
Customer Content & Submissions
Any feedback, reviews, comments, suggestions, product customization requests, images, text, or other content you submit through our website (“Submissions”) may be used by Aimraz Customize Store to improve our products, services, and customer experience. By submitting such content, you grant us the right to display, reproduce, or use it for operational, promotional, or marketing purposes, unless otherwise agreed in writing. When posting reviews or comments, you authorize us to display the name you provide alongside your content. You agree to submit only accurate information and must not use false identities, misleading email addresses, or impersonate another individual or organization. We reserve the right, but are not obligated, to review, edit, or remove any submission that is unlawful, offensive, misleading, infringes upon the rights of others, or violates our Terms and Conditions.
Order Confirmation & Pricing Policy
At Aimraz Customize Store, all orders are subject to acceptance and availability. Once you place an order, OUR TEAM will review the customization details and contact you, if necessary, to confirm your requirements before processing. Prices displayed on our website are listed in Pakistani Rupees (PKR) and are subject to change without prior notice. While we strive to ensure accurate pricing, we reserve the right to correct any pricing errors or cancel orders affected by incorrect pricing. An order is considered confirmed only after payment verification (where applicable) and confirmation from our team.
Advance Payment
As most of our products are custom-made and personalized according to your specifications, an advance payment may be required before production begins. The required advance amount will be communicated during the order confirmation process. Production of customized items will only commence after the advance payment has been successfully received. Advance payments are generally non-refundable once the customization process has started, except in cases where the cancellation is initiated by Aimraz Customize Store.
Shipping Charges
Shipping charges are calculated separately based on the delivery location, parcel weight, size, and selected shipping method. The applicable shipping fee will be displayed or communicated before your order is finalized. Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances. Aimraz Customize Store is not responsible for delays caused by third-party courier services after the order has been dispatched.
Intellectual Property Rights
All content available on the Aimraz Customize Store website, including logos, designs, product images, graphics, text, artwork, and other materials, is the intellectual property of Aimraz Customize Store or its respective owners and is protected by applicable copyright and trademark laws. No content may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission. Customers are responsible for ensuring that any logos, images, text, or artwork submitted for product customization do not infringe upon the intellectual property rights of any third party. We reserve the right to refuse or cancel any order that may violate applicable intellectual property laws.
Changes to Terms and Conditions
Aimraz Customize Store reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Changes may be made to our policies, products, pricing, customization options, or website content to reflect business, legal, or operational requirements. Any updates will become effective immediately upon being published on our website. By continuing to use our website or place orders after such changes, you acknowledge and agree to the revised Terms and Conditions. We encourage customers to review this page periodically to stay informed of any updates.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any dispute, claim, or legal matter arising from the use of the Aimraz Customize Store website, products, or services shall be subject to the exclusive jurisdiction of the competent courts of Pakistan. By using our website and placing an order, you agree to comply with all applicable laws and accept the jurisdiction of these courts for the resolution of any disputes.
Customer Support & Complaints
At Aimraz Customize Store, Customer satisfaction is our priority. If you are not completely satisfied with your purchase or our service, please contact us as soon as possible. Our support team will promptly review your concern and work to provide a fair and timely resolution.